Welcome, and thanks for helping test this prototype!

This is an early version, so some parts may be abstract or use placeholder visuals. Certain choices (like day and time) are fixed for now — no worries if things feel incomplete.

You'll go through 7 short prompts. Please think aloud as you interact — share what you're seeing, expecting, or wondering. There’s no “right” way to do it — your honest reactions are exactly what I need.

🛡️ Data Security & Privacy

Your privacy is important to me. All recordings made during this usability test will be securely stored on Lookback.io and used solely for analysis to improve the app.

• Recordings will not be shared publicly or included in any portfolio.

• No real names will be used during analysis.

• You will not need to provide personal information.

• Lookback complies with data protection standards (including GDPR), and only you and I will have access to the recordings.

• The recordings will not be downloaded or stored outside of the Lookback platform.

💡 Want to explore first? (optional)

If you'd like to get comfortable before recording, feel free to explore the prototype here:
here, on this page ->

Ready? Let’s go.

• Prompt 1: Without logging in, could you try to buy an entry ticket for the museum?

  • Prompt 1 follow-up:  How easy or difficult was this task to complete? Is there anything you would change about the process of buying a ticket?

• Prompt 2: Please log in as a “Friend” and try to buy an entry ticket for the museum.

• Prompt 2 follow-up: How easy or difficult was this task to complete? Is there anything you would change about buying a ticket as a logged-in “Friend”?

• Comparison Prompt: Please compare both user flows from Prompt 1 and Prompt 2. Which did you prefer, and why?

• Prompt 3: Stay logged in as a “Friend” or log in as a “Friend” and try to find an event you’d like to join.

• Prompt 4: Choose an event and complete the purchase. Then log out, please.

• Prompt 4 follow-up: How easy or difficult was this task to complete? Is there anything you would change about this process?

• Prompt 5: Please log in as a “Patron” and try to schedule an appointment at the museum. Then log out.

• Prompt 5 follow-up: How easy or difficult was this task to complete? Is there anything you would change about making an appointment as a logged-in “Patron”?

• Prompt 6: Try to find the menu and search for “Guided Tours.”

  Then go back to the Homepage. Now try to find the "Guided Tours" without the menu.

• Prompt 6 follow-up: How easy or difficult was this task to complete? Is there anything you would change about the menu’s structure or labeling? In which way was "Guided Tours" easier to find? Would a general search function be beneficial?

• Prompt 7: What do you think the “Guide”  tool might do?

  What’s your first impression of what this tool is for?

  If you're unsure or the tool doesn’t seem clear, feel free to skip this task. Your feedback, even if you're not sure what the tool might do, is still helpful!

Before you go, could you please complete a short questionnaire?

It takes about 2 minutes and helps me understand your experience better:

https://docs.google.com/forms/d/e/1FAIpQLSf-Z2bXpH4l_dc87Q4hZ4RnjhpYEaYZBjcWta5lVajxzWltmw/viewform?usp=dialog

Thank you so much for participating! Your feedback is incredibly helpful.
If you have any extra thoughts or ideas after the session, feel free to reach out:
📬 katharina.cembik@posteo.de

You're all set — thanks again for your time and help!